Established in the year 1994, Impressions Services is one of India’s premier Integrated Facility Management companies. Headquartered in Gurugram, Impressions with a presence in 32 cities, provides comprehensive facilities services and sustainable solutions that are state-of-the-art as well as cost-efficient, thereby delivering maximum value to more than 500 customers in over 1100 customer locations.

Our Mission

  • To provide exceptionally high standards of integrated services that: delight everyone whose lives they touch, organisations prefer for their workplaces, decision makers find cost efficient, employees are proud of and competitors try to emulate.
  • To provide exceptionally high standards of integrated services that: delight those whose lives they touch, organisations prefer for enhancing workplace productivity, decision makers find cost efficient, employees are proud of and competitors try to emulate.
  • To be a world-class company delivering great experiences that exceed the clients’ expectations while enriching the lives of our people and those that we serve.
  • To be a top-notch integrated solutions provider that thinks disruptively, acts responsibly and executes flawlessly its customer-centric approach of providing service excellence and continuous improvement in terms of quality, safety and sustainability, fuelled by individual pride and a team spirit of happily committed and empowered employees, while maintaining our uncompromising principles.
  • To be a top-notch integrated solutions provider that thinks disruptively, acts responsibly and executes flawlessly its customer-centric approach of providing service excellence, fuelled by individual pride and team spirit of empowered employees, while maintaining our uncompromising principles.
  • To be the best in whatever we do while bringing delight and satisfaction to the lives we touch.
  • To be recognized as one of the most admired companies in our industry because of our commitments to clients, employees and business partners.

At Impressions Services, we create value for the client through the triad of people, processes and tools.

We foster creativity and reward intellect, integrate processes to minimize errors and inculcate a tech-savvy attitude that entails adopting productive tools to ensure our people deliver timely, consistent, high-quality output.

Our commitment to quality is in our ISO 9001 Quality Management, ISO 14001 Environmental Management, OHSAS 18001 Occupational Health & Safety Management accredited systems, which buttress our endeavour to provide the very best in services to our customers.

Together, these govern the manner in which our organisation operates.

At Impressions, innovation, collaborative participation, and customer centricity is rooted in our DNA. These traits coupled with our domain knowledge and expertise help us in our quest to design and develop tailored solutions that deliver on our client’s priorities.

Our creative, innovative, proactive, data & technology driven approach to facility management ensures operational excellence across the gamut of services we provide and also helps ramp-up productivity at clients’ facilities and workplaces.

No wonder then that we are serving some of the largest corporations in the world, many of which find their name in the Fortune 500 list.

We serve a wide spectrum of customers in the Aviation, Banking & Financial Services, Educational & Vocational, Entertainment, Leisure & Hospitality, Food and Beverage, Healthcare, Industrial & Manufacturing, IT & ITES, Pharmaceuticals, Public Sector and Public Utility, Retail and Commercial sectors, delivering best-in-class experiences through cutting-edge technology.

Responsiveness

We encourage active listening and act promptly, responsibly and reliably to improve our relationships, solutions and services.

Accountability

To be responsible for the quality, results, professionalism, and costs of the services that we provide. We believe that accountability to each other and to our clients is paramount for success.

Empowerment

We are empowered to deliver operational excellence through innovation and leadership at all levels.

Teamwork

We support and respect our team members in order to promote a positive environment.

Integrity

We uphold honesty, ethical standards, trust, transparency and environmental responsibility in our involvement with employees, clients and suppliers.
We uphold honesty, ethical standards, trust and transparency in all our dealings.
We uphold honesty, ethical standards, trust, transparency and environmental responsibility in our involvement with employees, clients, suppliers and the regions we serve.

Excellence

We are committed to the highest standards of quality and performance and dedicated to continuous improvement across all our activities and in the delivery of our services.
We value knowledge, support creativity, encourage innovation, inspire leadership and nurture talent in our organisation. We actively pursue the development and adoption of global best practices. We are happy to pioneer, innovate and evolve.

Client Focus

We are committed to being our client’s preferred business partner by displaying our availability, flexibility and responsiveness to address their needs and by aligning our collective goals in order to exceed expectations. We measure our success in terms of the value we produce for our client.

Respect for People

Our people are our key assets. We value them, encourage their development and reward their achievements. We treat them with unwavering respect, civility and fairness.
We are committed to providing equal opportunities, regardless of gender, lifestyle choices, race, colour or creed.

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